Web Maintenance | Matrix Designer

Your Website Maintenance

Your website is an investment that’s
worth the attention required to keep it in good order

Find out how

Don’t be the last to know…

…that your website is down!

Let’s face it, your website is often the first thing your clients and customers see of your business, and if it’s not running optimally and delivering the goods in terms of a positive user experience, it could adversely affect your reputation and your profitability.

It is estimated you have from three to six seconds to make a good impression on a visitor to your website, and if it is not functioning correctly, if it has broken links, or if your visitors are unable to find the information they have come to your site for, they will leave quickly and move on to your competitor.

And with 97% of customers looking for businesses on Google and other search engines, you can bet that they will quickly move on to the next business listing without you even realising it.

That’s why you should consider Matrix Designer, with our comprehensive maintenance service to suit any budget, when you understand the critical importance of your website health to your business.

Web maintenance services performed by a third party can substantially reduce operating costs by eliminating the need for extra web professionals with required expertise.

By engaging Matrix Designer services for your website maintenance, you will ensure you know upfront what your costs are for keeping your website running smoothly 24/7.

And since you only have one chance to make a great first impression, our services deliver you the peace of mind to know that your customers will always have a great experience with your company and your brand from their first visit to your site.

Sign Up Now – It’s Easy!

It’s very simple to get started.

Choose your preferred plan from the table below.

Our Basic Plan offers the most critical services, such as theme, plugin and platform updates, regular security and malware scans, plus weekly backups stored securely offsite, at a very affordable price.

And if you need that extra service assurance, for instance if you require regular maintenance hours, then select either our Essentials or our Enterprise plan.

Fill in your details on our contact form and we’ll get right back to you to help you get started right away with the most suitable option for your website.

You can always change your plan to suit the requirements of your business.

Once your account is setup we require your WordPress login details to set up monitoring. You can then visit your client page on our site for reports, profile updates and helpful information.

Finally, just sit back and let us take care of your site.

Pricing

Helpful Notes

  • It is best practice with WordPress installations to use a child theme, and a child theme is required to use our services. If you would like more information or assistance with this, then just hit the “Apply Now” button above and complete the contact form and we will be in touch shortly.
  • For more information or to subscribe to any of our packages, including our FREE trial, select the “Apply Now” button which will take you to our contact form. We will then be in touch to discuss your particular requirements. (Additional maintenance hours are available during the FREE trial period however they will be billed at $65 per hour).

Inclusions

Our Essentials and Enterprise maintenance services include (but are not limited to) hours that can be used for:

  • Content updates
  • Content refresh
  • Adding events
  • Updating product listings
  • Adding pages
  • Adding multimedia functionality and components
  • Backup and restore
  • Updating platform and extensions
  • Adding or removing web pages
  • Adding or editing web contents and images
  • Newsletter & e-mail list maintenance
  • Shopping cart product updates

Please contact us to request added functional elements pricing.

Unused hours in any month are not carried over to the next month and must be consumed before the end of the month.
For Essential and Enterprise maintenance contracts, work is billed in 15 minute increments. For ad-hoc hourly rate for all plans, all work is billed to the half-hour.
Maintenance contract terms for Essential and Enterprise Plans are for 3 months, paid monthly in advance. After the initial 3 month period, cancellation requires 30 days written notice. There is no contract term for Basic Plan, sign up and leave at any time. No refunds apply to Basic Plan.
Hours must be purchased before they can be used. Hours required above your maintenance plan are billed at that plan’s hourly rate.
The following Service Level Agreement applies for requests on Essentials and Enterprise plans received before midday:

  • Job requested less than one hour, 5.00pm same day
  • From 1 to 2 hours, 5.00pm the next business day
  • From 2 to 3 hours, 5.00pm within two business days
  • More than 3 hours, quote will be issued at the time of request
  • All times refer to AEST (Australian Eastern Standard Time) week days

They say that the only truly secure system is a computer on no network locked away in a fire-proof vault for which no one has the key or the login details!

Regardless of which plan you sign up to, there is no guarantee that your site will remain problem-free.

The nature of shared hosting services and the concerted efforts of serious hackers and spammers mean that they are always coming up with new ways to break into websites and cause havoc.

And so barring the above scenario, the most you can do to prevent any unfortunate occurrences happening to your website and data is to ensure regular backups, stored offsite, and regular and timely updates to the WordPress core, and these actions form the basis of all of our paid maintenance plans.

Additionally regular security and malware scans can reassure you that your site is infection-free and these are available on our higher plans.